Support Policy Page

 SUPPORT POLICY

At our e-commerce website, we are committed to providing our customers with exceptional support to ensure a smooth shopping experience. Here are the details of our support policy:

Contact Methods:

·         You can contact our support team by email or phone, as listed on our website. We aim to respond to all inquiries within 24 hours of receipt.

·         Our support team is available to assist your with any question or concern related to product information, order status, shipping, returns and refunds.

Business Hours;

·         Our support team is available Monday to Saturday, from 9am to 5pm, excluding holidays.

Support process:

·         When you contact our support team, please provide as much detail as possible regarding your issue or inquiry.

·         Our support team will review your inquiry and provide you with a response as soon as possible.

·         If additional information is needed, our support team may follow up with you to request more details.

·         We strive to resolve all support issues as quickly as possible, with most inquiries being resolved within one business day.

Product Support:

·         For products purchased through our website, we provide product support as outlined in the product documentation.

·         If you experience issues with a product purchased through our website, please contact our support team for assistance.

Refund Policy:

·         If you are not satisfied with your purchase, you may be eligible for a refund. Please refer to our refund policy for details.

We appreciate your business and are committed to providing you with the best possible support. If you have any questions or concerns, please do not hesitate to contact us.